{"id":1964,"date":"2025-12-30T16:17:24","date_gmt":"2025-12-30T15:17:24","guid":{"rendered":"https:\/\/support.gamestrategies.io\/index.php\/docs\/assistance-technique-pour-aller-de-lavant\/"},"modified":"2026-03-04T11:39:57","modified_gmt":"2026-03-04T10:39:57","password":"","slug":"assistance-technique-pour-aller-de-lavant","status":"publish","type":"docs","link":"https:\/\/support.gamestrategies.io\/fr\/docs\/jeux\/autres-questions-et-assistance-technique\/assistance-technique-pour-aller-de-lavant\/","title":{"rendered":"Aide technique pour poursuivre le jeu"},"content":{"rendered":"<h2 style=\"margin-top: 18pt; margin-bottom: 6pt;\"><span style=\"font-size: 16pt; font-family: Inter, sans-serif; color: #27abf0; font-weight: 300;\">Recommandations techniques en cas de blocage<\/span><\/h2>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\">Voici quelques <\/span><strong><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000;\">recommandations techniques de base<\/span><\/strong><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\"> qui peuvent vous aider en cas d&rsquo;\u00e9cran noir, de blocages ou de ralentissement du chargement du jeu : <\/span><\/p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Utilisez un ordinateur (portable ou de bureau).<\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Essayez un autre <\/span><strong><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">navigateur<\/span><\/strong><span style=\"font-size: 11pt; text-wrap-mode: wrap;\"> (Chrome, Edge, Mozilla, etc.). <\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Cliquez sur la touche F5 ou sur le bouton d&rsquo;actualisation de votre navigateur afin de rafra\u00eechir la page (ordinateurs uniquement). <\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Videz le <\/span><strong><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">cache. <\/span><\/strong><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Ne vous limitez pas seulement aux <\/span><em><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">cookies<\/span><\/em><span style=\"font-size: 11pt; text-wrap-mode: wrap;\"> (cliquez <\/span><a style=\"text-decoration: none;\" href=\"https:\/\/support.game-learn.com\/s\/article\/How-do-I-clear-my-web-browser-s-cache-1596445553135?language=es_MX\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 11pt; color: #000000; text-decoration: underline; text-decoration-skip-ink: none; text-wrap-mode: wrap;\">ici<\/span><\/a><span style=\"font-size: 11pt; text-wrap-mode: wrap;\"> pour savoir comment proc\u00e9der). Important ! S\u00e9lectionnez \u00ab Toutes les donn\u00e9es \u00bb dans l&rsquo;intervalle de temps.<\/span><\/p>\n<\/li>\n<\/ul>\n<pre style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\"><br \/>Voici \u00e9galement d'autres conseils pour vous aider \u00e0 optimiser le chargement du jeu : <\/span><\/pre>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Assurez-vous de fermer toutes les fen\u00eatres, \u00e0 l\u2019exception de celle du jeu.<\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Activez le mode de navigation priv\u00e9e. Pour ce faire, dans Chrome, appuyez sur les 3 points verticaux en haut \u00e0 droite de la barre de recherche et cliquez sur \u00ab Nouvelle fen\u00eatre de navigation priv\u00e9e \u00bb. Tapez l\u2019URL dans la fen\u00eatre priv\u00e9e. <\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Essayez d\u2019acc\u00e9der \u00e0 la page \u00e0 partir d\u2019un autre appareil. <\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Connectez-vous \u00e0 partir d&rsquo;un autre r\u00e9seau pour isoler les causes possibles. <\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Baissez la r\u00e9solution graphique du jeu (cela ne devrait en aucun cas affecter votre exp\u00e9rience). Pour ce faire, cliquez sur le menu de droite pour acc\u00e9der aux r\u00e9glages, s\u00e9lectionnez \u00ab Qualit\u00e9 \u00bb et choisissez l&rsquo;option \u00ab Faible \u00bb.<\/span><\/p>\n<\/li>\n<\/ul>\n<h2 style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 16pt; font-family: Inter, sans-serif; color: #27abf0; font-weight: 300;\">Des questions sur le cours ? <\/span><\/h2>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\">Si vous ne trouvez pas la r\u00e9ponse \u00e0 vos questions dans nos articles, veuillez nous contacter <\/span><a style=\"text-decoration: none;\" href=\"https:\/\/support.gamestrategies.io\/fr\/#form\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #1155cc; font-weight: 300; text-decoration: underline; text-decoration-skip-ink: none;\">via notre formulaire de contact<\/span><\/a><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\">. Envoyez-nous une <\/span><strong><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000;\">capture d&rsquo;\u00e9cran<\/span><\/strong><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\"> afin de visualiser le probl\u00e8me et de pouvoir vous aider.<\/span><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recommandations techniques en cas de blocage Voici quelques recommandations techniques de base qui peuvent vous aider en cas d&rsquo;\u00e9cran noir, de blocages ou de ralentissement du chargement du jeu : Utilisez un ordinateur (portable ou de bureau). Essayez un autre navigateur (Chrome, Edge, Mozilla, etc.). Cliquez sur la touche F5 ou sur le bouton d&rsquo;actualisation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[74],"doc_tag":[],"class_list":["post-1964","docs","type-docs","status-publish","hentry","doc_category-autres-questions-et-assistance-technique"],"year_month":"2026-04","word_count":266,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"support","author_nicename":"support","author_url":"https:\/\/support.gamestrategies.io\/fr\/author\/support\/"},"doc_category_info":[{"term_name":"Autres questions et assistance technique","term_url":"https:\/\/support.gamestrategies.io\/fr\/docs-category\/jeux\/autres-questions-et-assistance-technique\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/support.gamestrategies.io\/fr\/wp-json\/wp\/v2\/docs\/1964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.gamestrategies.io\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/support.gamestrategies.io\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/support.gamestrategies.io\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.gamestrategies.io\/fr\/wp-json\/wp\/v2\/comments?post=1964"}],"version-history":[{"count":7,"href":"https:\/\/support.gamestrategies.io\/fr\/wp-json\/wp\/v2\/docs\/1964\/revisions"}],"predecessor-version":[{"id":4137,"href":"https:\/\/support.gamestrategies.io\/fr\/wp-json\/wp\/v2\/docs\/1964\/revisions\/4137"}],"wp:attachment":[{"href":"https:\/\/support.gamestrategies.io\/fr\/wp-json\/wp\/v2\/media?parent=1964"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/support.gamestrategies.io\/fr\/wp-json\/wp\/v2\/doc_category?post=1964"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/support.gamestrategies.io\/fr\/wp-json\/wp\/v2\/doc_tag?post=1964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}