{"id":1844,"date":"2025-12-30T16:17:20","date_gmt":"2025-12-30T15:17:20","guid":{"rendered":"https:\/\/support.gamestrategies.io\/index.php\/docs\/recover-and-or-change-password\/"},"modified":"2026-02-18T17:05:45","modified_gmt":"2026-02-18T16:05:45","password":"","slug":"recover-and-or-change-password","status":"publish","type":"docs","link":"https:\/\/support.gamestrategies.io\/en\/docs\/campus\/access-and-account\/recover-and-or-change-password\/","title":{"rendered":"Recovering and\/or changing a password"},"content":{"rendered":"<h2 style=\"line-height: 1.38; margin-top: 24px; margin-bottom: 8px;\"><span style=\"font-size: 16pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #27abf0;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Recovering a password<\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n<p style=\"line-height: 1.38; margin-top: 21px; margin-bottom: 5px;\"><span style=\"font-size: 13.999999999999998pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #434343;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: underline;\"><span style=\"-webkit-text-decoration-skip: none;\"><span style=\"text-decoration-skip-ink: none;\">Prerequisites<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Have an active account. <\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 13.999999999999998pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #434343;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: underline;\"><span style=\"-webkit-text-decoration-skip: none;\"><span style=\"text-decoration-skip-ink: none;\">Steps<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">If you forgot your password, you can recover it from the Campus home page. To do so, follow these steps: <\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<ol>\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #3f4146;\"><span style=\"font-weight: 400;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Log onto the <\/span><\/span><\/span><\/span><\/span><\/span><a style=\"text-decoration: none;\" href=\"https:\/\/campus.gamelearn.io\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #1155cc;\"><span style=\"font-weight: 400;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: underline;\"><span style=\"-webkit-text-decoration-skip: none;\"><span style=\"text-decoration-skip-ink: none;\">Campus<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/a><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #3f4146;\"><span style=\"font-weight: 400;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">.<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #3f4146;\"><span style=\"font-weight: 400;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Enter your email and click &#8220;Forgot your password?&#8221;.<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #3f4146;\"><span style=\"background-color: #f5f7fa;\"><span style=\"font-weight: 400;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Enter the email you registered with and click &#8220;Continue.&#8221;<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ol>\n<pre><\/pre>\n<div>\n<table style=\"border: none; border-collapse: collapse; table-layout: fixed; width: 602px;\" width=\"NaN\">\n<colgroup>\n<col \/> <\/colgroup>\n<tbody>\n<tr>\n<td style=\"vertical-align: top; background-color: #d9ead3; padding: 7px 7px 7px 7px; border: 1px solid #000000;\" colspan=\"1\" rowspan=\"1\" width=\"NaN\">\n<p style=\"line-height: 1.38;\"><span style=\"overflow: hidden;\"><span style=\"overflow-wrap: break-word;\"><span style=\"font-size: 12pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: bold;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Note<\/span><\/span><\/span><\/span><\/span><\/span><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: bold;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">:<\/span><\/span><\/span><\/span><\/span><\/span> <span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">You&#8217;ll receive an email to the address you gave with instructions for resetting your password.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2 style=\"line-height: 1.38; margin-top: 24px; margin-bottom: 8px;\"><span style=\"font-size: 16pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #27abf0;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Changing a password<\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #3f4146;\"><span style=\"font-weight: 400;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">If you need to, you can also change or modify your password at any time from the Campus. To do so, follow these steps: <\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"line-height: 1.38;\">\n<ol>\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Log onto the <\/span><\/span><\/span><\/span><\/span><\/span><a style=\"text-decoration: none;\" href=\"https:\/\/campus.gamelearn.io\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #1155cc;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: underline;\"><span style=\"-webkit-text-decoration-skip: none;\"><span style=\"text-decoration-skip-ink: none;\">Campus<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/a><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">.<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Click on your initial at the top right and click on &#8220;My profile.&#8221;<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Click on the little pencil to edit your Password.<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ol>\n<p style=\"line-height: 1.38; margin-left: 40px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-3141\" src=\"https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/Password_3-300x117-2.png\" alt=\"\" width=\"300\" height=\"117\" \/><\/p>\n<ol start=\"4\">\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Change your password.<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 10.5pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Click \u201cUpdate\u201d to save the changes.<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ol>\n<p style=\"line-height: 1.38; margin-top: 21px; margin-bottom: 5px;\"><span style=\"font-size: 13.999999999999998pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #434343;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: underline;\"><span style=\"-webkit-text-decoration-skip: none;\"><span style=\"text-decoration-skip-ink: none;\">Additional information<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Remember that the password you set must contain the following:<\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">8 characters<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">1 capital letter<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">1 number<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">1 special character<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<h3 style=\"line-height: 1.38; margin-top: 21px; margin-bottom: 5px;\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Recovering a password Prerequisites Have an active account. Steps If you forgot your password, you can recover it from the Campus home page. To do so, follow these steps: Log onto the Campus. Enter your email and click &#8220;Forgot your password?&#8221;. Enter the email you registered with and click &#8220;Continue.&#8221; Note: You&#8217;ll receive an email [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[49],"doc_tag":[],"class_list":["post-1844","docs","type-docs","status-publish","hentry","doc_category-access-and-account"],"year_month":"2026-04","word_count":146,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"support","author_nicename":"support","author_url":"https:\/\/support.gamestrategies.io\/en\/author\/support\/"},"doc_category_info":[{"term_name":"Access and account","term_url":"https:\/\/support.gamestrategies.io\/en\/docs-category\/campus\/access-and-account\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs\/1844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/comments?post=1844"}],"version-history":[{"count":3,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs\/1844\/revisions"}],"predecessor-version":[{"id":3145,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs\/1844\/revisions\/3145"}],"wp:attachment":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/media?parent=1844"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/doc_category?post=1844"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/doc_tag?post=1844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}