{"id":1831,"date":"2025-12-30T16:17:24","date_gmt":"2025-12-30T15:17:24","guid":{"rendered":"https:\/\/support.gamestrategies.io\/index.php\/docs\/technical-assistance-to-advance\/"},"modified":"2026-03-04T11:38:59","modified_gmt":"2026-03-04T10:38:59","password":"","slug":"technical-assistance-to-advance","status":"publish","type":"docs","link":"https:\/\/support.gamestrategies.io\/en\/docs\/games\/other-questions-technical-support\/technical-assistance-to-advance\/","title":{"rendered":"Technical help advancing in the game"},"content":{"rendered":"<h2 style=\"margin-top: 18pt; margin-bottom: 6pt;\"><span style=\"font-size: 16pt; font-family: Inter, sans-serif; color: #27abf0; font-weight: 300;\">What to do if the game isn\u2019t working due to technical problems<\/span><\/h2>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\">Here are some <\/span><strong><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000;\">basic technical recommendations<\/span><\/strong><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\"> that can help you in case of black screens, crashes, or game loading slowdowns: <\/span><\/p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Use a computer (laptop or desktop).<\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Try another <\/span><strong><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">browser<\/span><\/strong><span style=\"font-size: 11pt; text-wrap-mode: wrap;\"> (Chrome, Edge, Mozilla, etc.). <\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Click the F5 key or the refresh button on the browser to reload the page (computers only). <\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Clear the <\/span><strong><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">cache, <\/span><\/strong><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">not only the <\/span><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">cookies. <\/span><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Important! Select &#8220;All time&#8221; in the time interval. <\/span><\/p>\n<\/li>\n<\/ul>\n<pre style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\">\nOther tips that can help the game load more efficiently:<\/span><\/pre>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Close all other windows and keep only the game window open.<\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Try browsing in incognito mode. How? In Chrome, click on the 3 vertical dots at the top right-hand corner of the screen and click &#8220;New Incognito Window.&#8221; Type the URL into the private window. <\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Try to access it from another device. <\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Connect from another network to isolate possible causes. <\/span><\/p>\n<\/li>\n<li style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300; text-wrap-mode: nowrap;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; text-wrap-mode: wrap;\">Lower the game\u2019s image quality (this shouldn\u2019t affect your experience at all). To do this, click on the menu at the lower right of the screen. Go to settings, choose &#8220;quality&#8221; and &#8220;low.&#8221; <\/span><\/p>\n<\/li>\n<\/ul>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\">\n<h2 style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 16pt; font-family: Inter, sans-serif; color: #27abf0; font-weight: 300;\">Questions about the course? <\/span><\/h2>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\">If you need more help and you can&#8217;t find it in our articles, please contact us <\/span><a style=\"text-decoration: none;\" href=\"https:\/\/support.gamestrategies.io\/en\/#form\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #1155cc; font-weight: 300; text-decoration: underline; text-decoration-skip-ink: none;\">through our contact form<\/span><\/a><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\">. Send us a <\/span><strong><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000;\">screenshot<\/span><\/strong><span style=\"font-size: 11pt; font-family: Inter, sans-serif; color: #000000; font-weight: 300;\"> so we can better see what is happening to you and know how to help you.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What to do if the game isn\u2019t working due to technical problems Here are some basic technical recommendations that can help you in case of black screens, crashes, or game loading slowdowns: Use a computer (laptop or desktop). Try another browser (Chrome, Edge, Mozilla, etc.). Click the F5 key or the refresh button on the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[73],"doc_tag":[],"class_list":["post-1831","docs","type-docs","status-publish","hentry","doc_category-other-questions-technical-support"],"year_month":"2026-04","word_count":226,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"support","author_nicename":"support","author_url":"https:\/\/support.gamestrategies.io\/en\/author\/support\/"},"doc_category_info":[{"term_name":"Other Questions &amp; Technical Support","term_url":"https:\/\/support.gamestrategies.io\/en\/docs-category\/games\/other-questions-technical-support\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs\/1831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/comments?post=1831"}],"version-history":[{"count":4,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs\/1831\/revisions"}],"predecessor-version":[{"id":4135,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs\/1831\/revisions\/4135"}],"wp:attachment":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/media?parent=1831"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/doc_category?post=1831"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/doc_tag?post=1831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}