{"id":1727,"date":"2025-12-30T16:17:19","date_gmt":"2025-12-30T15:17:19","guid":{"rendered":"https:\/\/support.gamestrategies.io\/index.php\/docs\/merchants-game-structure\/"},"modified":"2026-03-20T10:51:26","modified_gmt":"2026-03-20T09:51:26","password":"","slug":"merchants-game-structure","status":"publish","type":"docs","link":"https:\/\/support.gamestrategies.io\/en\/docs\/games\/merchants\/merchants-game-structure\/","title":{"rendered":"[Merchants] &#8211; Game structure"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Videodemo Merchants, Serious Game on Negotiation and Conflict Resolution\" src=\"https:\/\/player.vimeo.com\/video\/109676889?dnt=1&amp;app_id=122963\" width=\"800\" height=\"450\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n<h2 style=\"line-height: 1.38; text-align: justify; margin-top: 24px; margin-bottom: 8px;\"><span style=\"font-size: 16pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Arial,sans-serif;\"><span style=\"color: #27abf0;\"><span style=\"font-weight: 400;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Required tutorial<\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">When starting the game, you\u2019ll see several instructions at the top of the screen. You will also see an arrow that will tell you where to click to learn how to move around the scenes and interact with the characters. <\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">This is the tutorial that guides you through the first level so that you know what to do and how to get to the first negotiation. Gradually, guidance is reduced so you can make your own decisions. <\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Keep in mind that when the tutorial arrow jumps, it\u2019s required to click where the program asks you in order to move forward.<\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"line-height: 1.38;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-3034\" src=\"https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/tuto-300x180.png\" alt=\"\" width=\"300\" height=\"180\" srcset=\"https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/tuto-300x180.png 300w, https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/tuto-768x461.png 768w, https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/tuto.png 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<h2 style=\"line-height: 1.38; margin-top: 24px; margin-bottom: 8px;\"><span style=\"font-size: 16pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Arial,sans-serif;\"><span style=\"color: #27abf0;\"><span style=\"font-weight: 400;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Start of the first negotiation<\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">As you start the course, you\u2019ll see a notification at the top of the screen telling you to go see your mentor. You will receive a lesson and then must visit the mentor&#8217;s library to pick up some reading material (to do this, click on the bookshelf next to the mentor). <\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">When you\u2019ve done this, you\u2019ll receive a notification telling you where you should go for your next negotiation. For example, in your first case, you\u2019ll see: &#8220;Teo is waiting for you at the pier.&#8221; If you click on the prompt, it will take you directly to the corresponding scene, and you can start negotiating by clicking on the character. <\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Keep in mind that, before starting each negotiation, you should read both the lessons and the readings that you have pending on each level:<\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: bold;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Lessons:<\/span><\/span><\/span><\/span><\/span><\/span><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\"> you will find these by clicking on the mentor.<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: disc;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: bold;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Readings:<\/span><\/span><\/span><\/span><\/span><\/span><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\"> you will find these by clicking on the bookshelf next to the mentor.<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><img decoding=\"async\" class=\"alignnone size-medium wp-image-2289\" src=\"https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/Captura-de-pantalla-2026-01-26-a-las-13.31.41-300x251.png\" alt=\"\" width=\"300\" height=\"251\" srcset=\"https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/Captura-de-pantalla-2026-01-26-a-las-13.31.41-300x251.png 300w, https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/Captura-de-pantalla-2026-01-26-a-las-13.31.41.png 692w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<h2 style=\"line-height: 1.38; margin-top: 24px; margin-bottom: 8px;\"><span style=\"font-size: 16pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Arial,sans-serif;\"><span style=\"color: #27abf0;\"><span style=\"font-weight: 400;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">How to use the map?<\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n<p style=\"line-height: 1.38;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Follow these steps to use the map and move between scenes: <\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<ol>\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Click the location button at the bottom right, next to the ranking button. <\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ol>\n<p style=\"line-height: 1.38; margin-left: 48px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-3037\" src=\"https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/location.png\" alt=\"\" width=\"154\" height=\"90\" \/><\/p>\n<ol start=\"2\">\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Tap the scene you want to go to. For example, to visit the mentor, click on the &#8220;mentor&#8221; scene. <\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ol>\n<p style=\"line-height: 1.38; padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3040\" src=\"https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/map-300x210.png\" alt=\"\" width=\"300\" height=\"210\" srcset=\"https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/map-300x210.png 300w, https:\/\/support.gamestrategies.io\/wp-content\/uploads\/2025\/12\/map.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p style=\"line-height: 1.38; text-align: justify;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">On the map, you will see the different scenes in the game (in some there are characters with whom you can negotiate, in others there aren\u2019t). By going through them, you&#8217;ll be able to gather objective criteria, that is, useful information you can later use to enhance your proposals (but they are not mandatory). <\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"line-height: 1.38; text-align: justify;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">See our article <\/span><\/span><\/span><\/span><\/span><\/span><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/support.gamestrategies.io\/en\/docs\/games\/merchants\/merchants-objective-criteria\/\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\"><u>[Merchants] &#8211; Objective criteria<\/u><\/span><\/span><\/span><\/span><\/span><\/a><\/span><\/p>\n<h2 style=\"line-height: 1.656; text-align: justify; margin-top: 24px; margin-bottom: 8px;\"><span style=\"font-size: 16pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Arial,sans-serif;\"><span style=\"color: #27abf0;\"><span style=\"font-weight: 400;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Format and levels<\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n<p style=\"line-height: 1.38; text-align: justify;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Merchants is made up of 6 levels and each level has several parts:<\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<ol>\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: bold;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Mentor lesson:<\/span><\/span><\/span><\/span><\/span><\/span><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\"> You\u2019ll go to the mentor&#8217;s office to listen to a lesson (if you wait a few seconds, a message will pop up that you can click on to go directly to the mentor; you can also go through the map).<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: bold;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Reading:<\/span><\/span><\/span><\/span><\/span><\/span><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\"> After listening to the mentor, you should click on their bookshelf to read some pending readings before each new case. You can click on the notification at the top to go back to the mentor&#8217;s office (if you&#8217;re not already there). It\u2019s essential to read the readings before moving on to the negotiation.<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: decimal;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: bold;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Negotiation:<\/span><\/span><\/span><\/span><\/span><\/span><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\"> You\u2019ll negotiate with a character that the game will indicate to you. You can use the map to go to the scene where the character you have to negotiate with is, or click directly on the notification that appears at the top. <\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ol>\n<pre><\/pre>\n<p style=\"line-height: 1.38; text-align: justify;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Once the case is over, you\u2019ll move on to the next level, where the format is similar: lesson &gt; reading &gt; negotiation. <\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<pre><\/pre>\n<div>\n<table style=\"border: none; border-collapse: collapse; table-layout: fixed; width: 602px;\" width=\"NaN\">\n<colgroup>\n<col \/> <\/colgroup>\n<tbody>\n<tr>\n<td style=\"vertical-align: top; background-color: #d9ead3; padding: 7px 7px 7px 7px; border: 1px solid #000000;\" colspan=\"1\" rowspan=\"1\" width=\"NaN\">\n<p style=\"line-height: 1.38; text-align: justify;\"><span style=\"overflow: hidden;\"><span style=\"overflow-wrap: break-word;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: bold;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Note: <span style=\"font-weight: 300;\">If you can&#8217;t hear sounds, conversations between characters, or videos, check the following:<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: disc;\"><span style=\"overflow: hidden;\"><span style=\"overflow-wrap: break-word;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">Your equipment has a sound card and speakers. <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: disc;\"><span style=\"overflow: hidden;\"><span style=\"overflow-wrap: break-word;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">The sound is activated in the browser tab. <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: disc;\"><span style=\"overflow: hidden;\"><span style=\"overflow-wrap: break-word;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">That volume is up. <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"list-style-type: disc;\"><span style=\"overflow: hidden;\"><span style=\"overflow-wrap: break-word;\"><span style=\"font-size: 11pt; font-variant: normal; white-space: pre-wrap;\"><span style=\"font-family: Inter,sans-serif;\"><span style=\"color: #000000;\"><span style=\"font-weight: 300;\"><span style=\"font-style: normal;\"><span style=\"text-decoration: none;\">The corporate network from which you are accessing allows the download of multimedia content (MP3 and FLV). <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Required tutorial When starting the game, you\u2019ll see several instructions at the top of the screen. You will also see an arrow that will tell you where to click to learn how to move around the scenes and interact with the characters. This is the tutorial that guides you through the first level so that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[67],"doc_tag":[],"class_list":["post-1727","docs","type-docs","status-publish","hentry","doc_category-merchants"],"year_month":"2026-04","word_count":615,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"support","author_nicename":"support","author_url":"https:\/\/support.gamestrategies.io\/en\/author\/support\/"},"doc_category_info":[{"term_name":"Merchants","term_url":"https:\/\/support.gamestrategies.io\/en\/docs-category\/games\/merchants\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs\/1727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/comments?post=1727"}],"version-history":[{"count":5,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs\/1727\/revisions"}],"predecessor-version":[{"id":4593,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/docs\/1727\/revisions\/4593"}],"wp:attachment":[{"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/media?parent=1727"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/doc_category?post=1727"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/support.gamestrategies.io\/en\/wp-json\/wp\/v2\/doc_tag?post=1727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}