Your specific goal will be outlined in the scenario brief at the beginning of each roleplay. Generally, you’ll aim to persuade the customer that your

Improvisation is encouraged! Approach the conversation as you would with a real customer, adapting to the context. Present compelling arguments, build rapport, identify their needs,

Simulations typically run between 5 and 20 minutes, depending on the parameters set by your roleplay administrator.

Yes, you can repeat roleplays as often as needed to refine your skills. However, it’s advisable to check with your manager, as your organization’s subscription

Log into the platform. Select “Play” on your chosen roleplay. Select the language in which you want to play (if several languages are available). Review